Use this to select the specific problem you are experiencing (e.g., "Hard drive not detected"). What to Do if a Test Fails Failure ID: If a test fails, the tool will provide a 24-digit Failure ID on the screen or visit the HP Support site to enter the Failure ID and find repair options. Troubleshooting a "Stuck" Diagnostics Screen How To Run Diagnostic Scan For HP Computer - HP Self Test
You may need to manually install/update to version 1610 if: hp pc hardware diagnostics uefi version 1610 bios work