| Plugin | Purpose | Best for | |--------|---------|----------| | | Advanced SLA rules, automated escalations | Meeting response time guarantees | | Ticket Filters + | Complex routing rules (e.g., by email domain, attachment type) | Large organizations | | Custom Fields Manager | Dynamic conditional fields | Complex forms |
Modern osTicket versions have a much-improved "Plugin Manager." Installing a plugin is now as simple as uploading a zip file and clicking "Enable" (assuming the file permissions on your server are correct).
: By far the most widely used plugin, it allows staff and clients to log in using their existing network credentials.
| Plugin | Purpose | Best for | |--------|---------|----------| | | Advanced SLA rules, automated escalations | Meeting response time guarantees | | Ticket Filters + | Complex routing rules (e.g., by email domain, attachment type) | Large organizations | | Custom Fields Manager | Dynamic conditional fields | Complex forms |
Modern osTicket versions have a much-improved "Plugin Manager." Installing a plugin is now as simple as uploading a zip file and clicking "Enable" (assuming the file permissions on your server are correct).
: By far the most widely used plugin, it allows staff and clients to log in using their existing network credentials.
