If you have completed all the steps above and the error still appears, you may be dealing with one of these advanced issues.
These clues dramatically narrow down the fix. loading data failed check the configuration file tecdoc work
Running TecDoc in Citrix, Remote Desktop, or VMware with non-persistent desktops can cause the configuration file to reset after each session. Work with your virtualization admin to persist the AppData or ProgramData folder containing the config. If you have completed all the steps above
TecDoc releases weekly or monthly data updates (depending on your license). If an update downloads partially or extracts incorrectly, the version referenced in the configuration file may no longer match the actual data schema on disk. The loader then fails with the configuration check message. Work with your virtualization admin to persist the
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Troubleshooting TecDoc: Solving the "Loading Data Failed. Check the Configuration File" Error